At HOKKAIDO X, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.

We have prepared this Privacy Policy to help you understand how HOKKAIDO X collects, uses and seeks to safeguard the Personal Information (as defined below) you provide to us on our websites, via email, and through our service providers and distribution partners.
This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party distribution partners, suppliers and tour operators, and any third party operating any site to which our websites contain a link.
By downloading, accessing or using our websites, or providing information to us in connection with our websites, you agree to the terms and conditions of this Privacy Policy.

Who We Are

HokkiadoX.com is our website, where we offer our complete range of products and services directly to consumers.
At HOKKAIDO X, we also work with partners who distribute our products and services to consumers. We also work with distributors (as discussed below) who manage the hosting,
purchase and payment for our products and services.

What Information Do We Collect?

We collect two types of information from you on our websites, via email, and through our service providers and distribution partners. Personal Information is information that identifies you personally, such as your name and email address. We also collect Other Information that does not identify you personally, such as gender, country of residence and other demographic information.

In order to use our services, it is necessary for you to disclose Personal Information, including your name, address, email address, phone number, other personally identifying information. If you do not provide Personal Information when using one of our services, we cannot confirm your booking

When you register with HOKKAIDO X, we ask for basic information including your name and email address, and Other Information such as your signup location. If you connect to HOKKAIDO X using SNS, we may also collect information that you have chosen to make available in your SNS privacy settings, including Personal Information such as your SNS email address and SNS username, Other Information such as your profile picture and friend lists, and any other Personal or Other Information you have chosen to make available.

When you visit hokkaidox.cloud.digital-farm.com that are hosted by us, our web server automatically recognizes and collects your IP address, which is assigned by your Internet Service Provider and does not identify you personally. To help us analyze the usage of our websites and related services, and to send more relevant communications to you, we also collect and keep track of Other Information such as your website searches and bookings.

In some instances we may also ask for Other Information such as demographic data, including your country of residence, gender, age, travel habits, etc. We also use cookies (as discussed below) to collect information about the performance and usability of our websites.

You can contribute to the site in a number of different ways, including writing reviews. We may store these contributions (your “Content”), display them to other users, and use them for promotional purposes. Note that if you include Personal Information in your Content, it can be used and viewed by others. We are not responsible for the information you choose to include in your Content.

Cookies, and How We Use Them

“Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you

How We Use And Disclose Your Personal Information

We use your personal information in the following ways:
To provide you with the information you request about our products
To fulfill your bookings
To confirm your bookings
To target content on our website to more closely match your interests
To target the appropriate content for email marketing messages to better match your interests.

If you connect to HOKKAIDO X using SNS, we may show you reviews, photos and shared, saved or purchased on HOKKAIDO X. Note that, if you have SNS friends who are using HOKKAIDO X, they may also share information about you with us through SNS. If you wish to prevent that sharing, please review your SNS privacy settings.

Some of the Personal Information we collect is shared with our service partners who are directly involved in your booking you have made from us. We only provide our service providers with your name and your local contact details, if you provide them (e.g., your local phone number, your mobile phone number, your email address, etc.) We do not provide our service providers with any other Personal Information. If you decide to provide any Personal Information directly to a service provider, we recommend that you review the service provider’s privacy policy to determine how such service provider may use or disclose your Personal Information.

We currently contract with several third-party partners to help manage and optimize our Internet business and communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our website. To do this, we use web beacons and cookies provided by such marketing companies in connection with our websites. The information we collect helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you can “opt-out” of our ability to analyze such data by clicking here.

We may also use or disclose Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, or that of our affiliates, you or others; or (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Our Partners and Suppliers

Our services are made available through our third-party distribution partners and suppliers. Our distribution partners and suppliers may have privacy policies that differ from HOKKAIDO X’s Privacy Policy.

You should also be aware that some services or suppliers and some of our partners may need additional Personal or Other Information (such as health or physical fitness information) to determine whether you can participate in an activity. You should read and rely upon the relevant supplier’s or partner’s Privacy Policy only (and not HOKKAIDO X’s Privacy Policy), if HOKKAIDO X does not collect this information from you directly.

HOKKAIDO X seeks to take reasonable steps to persuade all its suppliers and distribution partners to adopt and adhere to privacy policies that are substantially similar to this one. However, please be aware that HOKKAIDO X is not in a position to force adherence, so we will rely on you and our other Customers to inform us if your privacy is not being adequately protected by our suppliers or partners. HOKKAIDO X may then seek to take steps (including severing its relationship with offending suppliers or distribution partners) to help prevent other occurrences.

Our Security and Storage Measures

At HOKKAIDO X we seek to maintain the integrity and security of your Personal Information.

We use industry-standard encryption protocols when receiving and transferring your Personal Information. In fact, when you send Personal Information to us over the Internet, we first require that a “secure session” be established using Secure Socket Layer (SSL).

We seek to store your Personal Information in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your Personal Information by our employees or third parties.

However, no data transmission over the Internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. HOKKAIDO X will not be held responsible for events arising from unauthorized access to your Personal Information. HOKKAIDO X will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether the security breach was related to the data transmissions from or to HOKKAIDO X and let you know what steps can be taken and have been taken to help rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required.

Changes to Our Privacy Policy

We know that our business will continue to evolve as we introduce new products, and, as such, from time to time this Privacy Policy may be reviewed and revised.

HOKKAIDO X reserves the right to change this Privacy Policy by posting the changes on its website. You can determine when this Privacy Policy was last updated by reviewing the “LAST UPDATED” legend below.

Contacting Us

For some HOKKAIDO X services you can access and update your registration and Personal Information online.

To correct or update any other Personal Information, or if you have questions about HOKKAIDO X’s Privacy Policy, please email our Privacy Officer at info@hokkaidox.cloud.digital-farm.com.